VOIP
Its Time to migrate to VOIP
There is no doubt that IP telephony system is more and more popular and becoming the standard of business communication. But there are still enterprises with tight budgets looking for solutions to embrace VoIP while realizing their investment on their legacy equipment like analog phones, fax machines and legacy PBX.
Et-Malta Provide full series of VoIP gateway is the solution! A VoIP gateway is converting Time Division Multiplexing (TDM) telephony traffic from the PSTN into digital IP packets for transport over an IP network. VoIP gateways can also be used to translate digital IP packets into TDM telephony traffic for transport across the PSTN.
One‐button SIP Door Phone
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Hotel Migration to VOIP
When thinking about migrating to state-of-art VoIP telephony solutions, hotels owners feel headache. There are already many special hotel analog phones in their guest rooms, most of them used to be customized to fit their businesses and services which can only be cultivated in years. Usually it is impossible to find IP Phones in market so proper for their distinct services, their customers may not want a change as well. The most important part may also be, replacing all these phones would cost too much. Which make things worse, more and more hotels are providing internet services to guest rooms via Wi-Fi, which is obvious more convenient and better for customers’ needs; When there are no internet cables in each room, it is unlikely to deploy IP Phone as most of them need wired internet connections
CALL CENTER SOLUTION
The unified communication solution provides various ways to access customer services, such as WeChat, Weibo, telephone, email, App and online consulting. It help call centers to serve customers anytime and anywhere, and thus raise working efficiency and eventually improve customer satisfaction.
Full Compatibility with Call Center Software
Embracing Latest Technology - Artificial Intelligence A
Queuing is one of the biggest pain points of the contact centers, $62 billion a year is lost because of poor customer interactions.AI-based solutions and agents are playing more and more important roles in call centers, reducing wait times and speed to resolution for customers, leaving high value work to human agents.OUR devices ensure high quality voice and QoS to empower the seamless interactions with your AI agents.
